General

Support

• ★ Support Guidelines and Policies

Announcements

• ★ SnapStream support for MPEG-2 playback
• ★ SnapStream support for Google Chrome
• Goodbye to the Tweets tab

SnapStream Knowledgebase

SnapStream Clients (web player/STB)

• Internet Explorer Crashes When Trying to Playback
• Remote Desktop Connection/Access Programs
• What browsers are supported?
• Check whether the SnapStream STB can access the Registration API
• Installing the SnapStream Web Player

Encoders

• About SnapStream Encoders and Intel Quick Sync Video (QSV)
• How to determine upload bandwidth from a SnapStream encoder to the SnapStream Cloud
• DirecTV Best Practices
• SnapStream 4-Channel Encoder Format Profiles and Bandwidth Impact
• How to check the SnapStream 4-Channel Encoder logs
• How do you access the SnapStream 4-Channel Encoders Web Interface

See all 9 articles

SnapStream Enterprise DVR

• ★ What are the benefits of recording in H.264?
• ★ Network configuration for SnapStream
• Considerations when joining a SnapStream System to your domain.
• Recordings have what sounds like a BONK noise every 30 seconds
• FAQs about My Clips
• H.264 files imported to Vantage display issues

See all 207 articles

SnapStream Cloud

• Manually Changing Channels in your Cloud Instance (No IR Blasting)
• How-To Login to SnapStream Cloud
• About SnapStream Cloud user accounts
• How do I log in to SnapStream Cloud?
• H.264 transport stream files are not playable when downloaded or can't be imported into third-party software
• Part of the screen or window flashes white when playing back video in Firefox

See all 10 articles

SnapStream EDU

• ★ Using the VLC launcher option to play Live TV
• SnapStream Edu Teacher Cheat Sheet
• How do I record announcements and student produced programs with SnapStream Edu?

SnapStream Express

• Unable to connect to the SnapStream WebUI after running Windows 10 Version Update
• Transcodes of clips hang intermittently (2-channel Express only)