Issue or Problem:

After installing a new SSL certificate for the SnapStream System to use, the Moments list stops populating during browser playback.

Cause:

This can happen if the new certificate isn't bound to ports 9190 and 9089.

Solution:

1. From an administrative command prompt, run the command below.
   netsh http show sslcert
2. Copy the Certificate Hash listed for 0.0.0.0:443, and confirm that another Certificate Hash is being used for 0.0.0.0:9190 and 127.0.0.1:9089.
3. Set ports 9190 and 9089 to use the same certificate as 443 using the commands below.
   NOTE:  Replace CERT_THUMBPRINT in the commands below with the same Certificate Hash being used for 0.0.0.0:443 (copied in Step2).

netsh http delete sslcert ipport=127.0.0.1:9089
netsh http delete sslcert ipport=0.0.0.0:9190
netsh http add sslcert ipport=127.0.0.1:9089 certhash=CERT_THUMBPRINT appid={4ee09f08-1bad-40f0-8c53-e0f8ccbb0859}
netsh http add sslcert ipport=0.0.0.0:9190 certhash=CERT_THUMBPRINT appid={4ee09f08-1bad-40f0-8c53-e0f8ccbb0859}

Additional Notes:

Updating the SnapStream Software will also make these same changes for you.

Applies to Version:

This applies to versions 22.3 and above when a new SSL certificate has been implemented for IIS or IIS Express on the SnapStream System.