Network configuration for SnapStream

DESCRIPTION:

Information about configuring SnapStream to work correctly on your network 

ARTICLE:

The SnapStream software uses the following ports for normal operation.

Required Ports

Ports 80 and/or 443 The SnapStream Web Interface can be hosted as non-ssl (80) and/or ssl (443).  The system administrator can choose to disable port 80 through the IIS Administration Tool on the SnapStream Server.

Ports 9090-9093 Used for communication between SnapStream Cluster Nodes.

Port 9190 Used for programs written around the SnapStream API such as the Link Client Software, the Windows/Mac Web Players, and the DVD Burn Plugin.

Port 9999  Used for file access communication on both nodes and clients.

All of these ports are TCP.

 

Cloud Sharing

In order for Cloud Sharing to work, the server will need to be able to access Guide Data and send data via HTTPS to the IPs labeled "us-east-1" in the URL below.

https://ip-ranges.amazonaws.com/ip-ranges.json

More information about AWS IP ranges can be found here:

http://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html

Cloud Sharing emails (and other emails sent by SnapStream) come from smtp.snapstream.com (192.48.241.168). They are relayed through Google addresses, which can be found here:

https://support.google.com/a/answer/60764?hl=en

 

Guide Data

In order for the server to download program guide data, it must have access to port 443 on the following websites:

  • snapstream.net (192.48.241.173)
  • wsdl.snapstream.net (192.48.241.176)
  • partners.snapstream.net (192.48.241.175)
  • snapstream.com (192.48.241.172)


Please note that these IP addresses are subject to change without notice. For this reason, we strongly recommend whitelisting the DNS name rather than the IP address.

 

Social Media 

Social media uploads to Twitter, Facebook and YouTube will require access to the corresponding domain.

 

Other features

Some other non-essential software features (such as exporting to Amazon or Google Cloud Storage) may require access to specific websites. Please contact SnapStream Support for more information if you are using these features.

 

Domain and DNS

Some software features, including LDAP integration and the use of a UNC path as a video folder, require your SnapStream to be added to the domain. 

We recommend creating a DNS entry for your SnapStream that is available to clients. This step improves playback performance.

 

Support Remote Access

In some case, it may be useful for SnapStream to access your system remotely. It is suggested to allow the LogMeIn URLs to ensure that a connection to all components of LogMeIn is permissible. The client-to-host connection uses peer-to-peer connections, encrypted within a 256-bit AES tunnel. The services themselves communicate using port 443 (HTTPS/SSL), so no additional ports need to be opened within a firewall.

Recommended URLs

*.logmeinrescue.com

*.logmeinrescue-enterprise.com

*.LogMeIn123.com

*.123rescue.com

*.support.me

Please note that this also includes sub-domains for these domains, so it is advisable to use wildcard rules wherever possible when you whitelist or block any LogMeIn service on your network. Looking for IP ranges? LogMeIn's IP ranges change regularly. For best results, please whitelist the URLs shown above.

LMI Relay addresses

ASH - relay01-01.logmein.com [69.25.20.1]

LA - relay02-01.logmein.com [74.201.74.1]

USIL - relay04-01.logmein.com [64.94.46.1]

UK - relay03-01.logmein.com [77.242.192.1]

Other remote access utilities may be used according to your preferences and security needs. Please note that remote access by SnapStream support is NOT a requirement for the system to work. 

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