Upgrading to version 4.9.3 of Enterprise TV


Instructions for upgrading software on a SnapStream Enterprise server to version 4.9.3 of Enterprise TV. Please note that upgrades will need to be performed on any computers using the Enterprise TV Link client as well as on the server. See Upgrading to version 4.9.3 of Enterprise TV Link for instructions on upgrading SnapStream Link clients.

If you experience any problems, please contact SnapStream Enterprise Support. 


Perform this upgrade during a time when no recordings are scheduled to be made, as it will require that Enterprise TV be closed. The upgrade process will take about 30 minutes. Your settings and recordings will not be changed or deleted during the upgrade process. 

HOWEVER, if you have the Enterprise TV Services configured to log in with a username and password in order to receive guide data or to provide access to a UNC path, this login information will be deleted during the upgrade process. You will be prompted to reconfigure service login during the upgrade process. If you are unsure whether this applies to you, please consult your network administrator or SnapStream support

1. Back up Enterprise TV settings. Before starting the upgrade, back up your Enterprise TV Server's settings. This will allow you to restore them in the event of an error during the upgrade process. Right-click on the TV system tray icon 

And select "About Enterprise TV." 

Click on "Enterprise TV Backup" and follow the onscreen instructions. 

2. Shut down Enterprise TV.

Shut down Enterprise TV completely by right-clicking on the TV system tray icon 

and selecting Stop Services.� You will be prompted to confirm the shutdown. Select Yes.� Wait tp be notified that the services have stopped. 

Then right-click on the TV icon again and select "Exit." You will be prompted to confirm again. Select "Yes." 

3. Download and run. Download the upgrade installer. 


Then run the upgrade installer by double-clicking on its desktop icon. 

4. Perform the upgrade. Follow the onscreen instructions to perform the upgrade.

    • Prerequisite installation and reboot 

      Before installing the update, the installer will check for prerequisite Windows components. The major component that may require an update is the Microsoft .NET framework. You may see the following screen for several minutes: 

      Please allow installation of the .NET framework to complete without interruption. After this step is complete, if you are updating from version 4.8.x or earlier, you may see the following window: 

      Select Yes to allow the system to restart. Once Windows has restarted, please log in to Windows. The installation should continue automatically. If it does not, double-click the following icon: 


    • Begin update 

      You may see the following window before installation of Enterprise TV begins: 

      Click Yes to stop Enteprise TV services and/or system tray agent and continue the update.


    • Advanced Features 

      You will be prompted to enable or disable the software's Advanced Features. Enabling this option allows the Enterprise server to send information back to SnapStream about what you are recording, in order to help us to better understand your usage.


    • Product Key 

      The installer should automatically detect your Product Key. If it does not, enter the Enterprise Key from the “System Information� page of your print documentation.


    • Service Login 

      You will be prompted to configure the way the Enterprise TV Services start. 

      When to select Install as a specific user:
      • If you are using LDAP integration
      • If you have or intend to have a UNC location configured as a video folder
      • If you have configured the services to log in in order to resolve problems downloading guide data

      If none of these apply to you, select Install as the local system.

      If you selected Install as a specific user, you will then be prompted to enter a username and password for the services.

      If you are not sure what to select in this step, please contact SnapStream support.


  • Finish 

    After installation is complete, you will be presented with a check box titled Start SnapStream Enterprise TV 4.9.3. Uncheck this box, so that Enterprise TV will not start. Then click Finish.

5. Start System Tray Agent. Open Start=>Run and paste the following path, including the quotation marks: 

"C:\Program Files\SnapStream Media\Enterprise TV\BTVAgent2.exe"

Then click OK. This command will start the Enterprise TV Agent, and the SnapStream icon should appear in the system tray. By default, the system tray agent will start automatically when the server boots up. This option can be set in the Web Admin, under Advanced Settings=> Miscellaneous Settings=> Default Enterprise TV Interface. 

If this path fails to start the tray agent, please try the following path: "C:\Program Files\SnapStream Media\Beyond TV\BTVAgent2.exe" 

6. Start Services.

Right-click on the SnapStream system tray icon and select Start Services. 

7. Set Up User Accounts. Version 4.9.3 of Enterprise TV includes support for user accounts with configurable permission settings. If you did not already have user accounts enabled, it is important to configure them as soon as possible after upgrading to restrict access to permissions settings. If you already have user accounts configured, you can skip this step. 

Open a web browser and navigate to http://localhost:8129. 

If you upgraded from a version earlier than 4.8.0, and you had security enabled before the upgrade, you will be prompted to enter a username and password. The username will be "administrator," and the password will be the same as the existing Web Admin password. 

Navigate to Settings=>Advanced Settings=>User Configuration. 

First, change the password for the "administrator" user by clicking the Edit link next to the username. Then create new accounts for your users. Permissions for users are managed by assigning them to groups. For more information on managing permissions, see the Enterprise TV Help file

8. Finished! Your SnapStream Enterprise TV Server is now ready to record. If you have any recordings that should currently be running, they will start in a few moments. 

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