Description:
In order to use some SnapStream features, it may be necessary to configure the software to run as a specific user on the domain, rather than as the default system account. Changing this Run As setting requires some extra steps in order for the software to work correctly.
Steps:
- Open the Service Management console (Control Panel=> Administrative Tools=> Services)
- Locate the SnapStream Broker service. Stop the SnapStream Broker Service.
- Log in to Windows as the user that the broker will be running as.
- Copy the SnapStream Media directory from the old user's App data directory to the new user's App data directory.
- If the SnapStream Broker is running as local system:
C:\Windows\System32\config\systemprofile\AppData\Local\SnapStream Media - If the SnapStream Broker is running as a specific user:
C:\Users\<username>\AppData\Local\SnapStream Media\
NOTE: This will copy over the existing SnapStream search index, and log files to the new Windows user that the SnapStream broker will be running as.
- If the SnapStream Broker is running as local system:
- Right-click the SnapStream Broker Service and select Properties.
- Select the Run As tab and enter the username and password for the account under which the service should run.
- Download the ServiceAccountFixer utility.
https://s3.amazonaws.com/download.snapstream.com/support/Utilities/ServiceAccountFixer.exe - Run from a command line with this syntax: serviceaccountfixer.exe <domain>\<user>
If you want to change back to the default account, run as follows:
ServiceAccountFixer "NT AUTHORITY\SYSTEM" - Start the SnapStream Broker service and confirm that you are able to log in to the web interface.