ATTENTION: As of September 3, 2015, NPAPI plugins are disabled permanently in the latest version of Chrome (45). This means that the SnapStream web player will no longer be available in Chrome after version 45.
Support for playback of H.264 video in version 45 and higher of Chrome is available in SnapStream version 8.0 For more information, see How are recordings played back in the SnapStream interface?
To schedule an update to version 8.0 of SnapStream, visit our page on youcanbook.me.
Playback of MPEG-2 video is not be supported in Chrome version 45 and higher.
The instructions below apply to versions 42-44 of Chrome.
In version 42 of Chrome, which was released on April 15, 2015, Google has disabled browser plugins using the Netscape Plugin Application Programming Interface (NPAPI) architecture by default.
This includes the SnapStream web player, and as a result users may see a message indicating that the web player is not installed in Chrome even after the plugin is installed.
NPAPI plugins can be re-enabled using the following method:
1. In Chrome, enter chrome://flags/#enable-npapi in the address bar and hit Enter
2. Click Enable for the Enable NPAPI entry
3. Restart Chrome
Chrome should now detect the SnapStream web player properly.
For information about enabling plugins at the enterprise level, please consult Google's documentation here:
Google has announced that NPAPI plugins will be disabled permanently in September 2015. Before that time, this post will be updated with more information about the status of SnapStream's support for Chrome in the future.