Storage Space FAQ


Can I use the server with a SAN or NAS? What about a USB storage device?

Yes, SnapStream supports a variety of external storage solutions, including both network-attached and locally attached devices. In general, we recommend network-attached storage solutions, because they are easier to manage and maintain.

What do I need to do to configure an external storage location for use with my server?

If you are adding a USB location,simply add the drive as a video folder. This can be done through the web admin, through Admin => Settings => Folders. See Folders in the SnapStream Help File for more information on the Video Folders menu.

If you are adding a network location,you can either add its UNC location as a video folder, or map it to a local drive letter and add that as a video folder. 

Can I record directly to an external location?

No. The rate at which data is written to an in-progress recording and the checks that Enterprise TV makes on these files require a level of stability that is not available from an external location. SnapStream strongly recommends against recording to an external location. Doing so may result in recording errors or corruption.

Will I be able to search and play back files that have been moved to an external drive?

Yes. Videos that have been moved to an external location can be used just like files that are located on the server's internal drives. They remain fully searchable. If you are using a UNC location, users may see improved playback performance in Enterprise TV Link if Direct UNC Playback is enabled through Settings=> Playback Settings.

How should I move files to a network or USB-attached location after recording?

SnapStream does not recommend any particular method for moving files to external drives for long-term storage. A couple of options are:

-Automatic ShowSqueeze.ShowSqueeze can be configured to copy completed recordings to another video folder. In addition, you can set the target for ShowSqueeze transcode operations to an externally located video folder.

-Manual move.You can use the Move command in the web admin Recorded Shows page to move multiple files at once between video folders as a post-process.

-FTP or backup client.You can move video files from the local drives to an external location through Windows by using a third-party backup or FTP client.

Note:closed-captioning and SmartSkip information for video files is located in separate files that are named after the video file. For example:

For the video file: Recording-01-02-17-09-0.mpg

Closed captioning will be located in the file:

And chapter info will be located in the file: Recording-01-02-17-09-0.mpg.chapters.xml

These files must be moved along with the video file in order for it to remain searchable and retain chapter information. This is done automatically if the files are moved through Enterprise TV.


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