Installing the SnapStream Web Player

The SnapStream web player is a browser plug-in required for the playback of MPEG-2 Transport Stream recordings.

For both Windows and Mac clients, the web player installs as a browser plug-in. This allows it to be installed at the user level, which means it can be installed without admin privileges.

Prerequisites for the web player can be found here:  https://support.snapstream.com/hc/en-us/articles/214548448


SnapStream's web player supports Windows XP+ or Mac OS X 10.6.3+ (Snow Leopard). For Windows, the supported browsers are Firefox 3.5+ and Internet Explorer 8+. For Mac, the supported browsers are Firefox 8+ and Safari 5.1.4+. 

Please note that browsers that have stopped supporting NPAPI plugins will not work with the SnapStream Web Player.

Installing the Web Player on a Windows PC:

1. Browse to the Library, and click play on an MPEG-2 TS recording.
2. You'll be prompted to click to download the web player installer. Do so, and save it.
3. Once the download has completed, close out all open browsers, and run the installer.
4. Once the installer has completed, attempt playback if an MPEG-2 TS File.
5. You'll be prompted to allow the plug-in, click Allow and remember.

Installing the Web Player on a Mac:
1. Browse to the Library, and click play an MPEG-2 TS recording
2. You'll be prompted to click to download the web player installer. Do so, and save it.
3. Once the download has completed, close out all open browsers by quitting, and open the installer.
4. Double-click the installer on your desktop.
5. Double-click on the Internet Plug-ins folder in the installer, and delete any old instances of the SnapStream Web Player from that folder.
6. Drag the new web player into the folder.
7. Once that's done launch your browser, and attempt playback of an MPEG-2 TS file.
8. You'll be prompted to allow the plug-in, click Allow and remember.

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