Each SnapStream appliance uses Microsoft SQL to host its database to store your system specific settings. 

At times we may request that you create and upload a copy of your database so we can use it to investigate problems. 

Historically we've had to do this manually though SSMS, but we've now added a feature where you can do this from the web UI. 

Creating a DB backup: 
- Login to the web UI as an administrator. 
- Browse to Admin > Actions > Back Up Database
- Click "Create and Send Backup"
- Once this process has completed, you will be provided with an alphanumeric code, please provide that to us. 

Notes: You can browse off of this page, and return for the code, or simply open another tab until the backup has completed.