Replacing a tuner card in a SnapStream DVR, or SnapStream Encoder.

If a tuner card in your SnapStream has gone bad, we’ll need to swap it to get it back online. This will require you to identify the faulty tuner card, power down the system, remove the cover, and replace the card.

To complete this job you’ll need:

• #2 Philips Screwdriver
• Sharpie or Label Maker 

Here’s a brief step-by-step that should cover most SnapStream products.

1. Identify the faulty card by working with SnapStream. Label it, along with the cabling. 
2. Login to Windows on the system, and shut it down.
3. Remove the power cord(s) and the signal cabling plugged into the tuner card.
4. Remove the top cover, there may be screws holding this in, use the #2 Philips to remove them.
5. Unscrew the retention screw holding the card to the chassis. 
6. Remove the faulty tuner card by pulling straight up.
7. Replace the tuner card with a new unit, and install the retention screw.
8. Install the top cover. 
9. Connect all signal cabling, and the power cord. 

Once the card replacement is complete, reach out to SnapStream Support at support.snapstream.com, and we’ll be happy to assist you in testing the new card.