How to run a traceroute to diagnose SnapStream system network issues.

Question:

How to run a traceroute from your computer to your SnapStream.

Traceroute are computer network diagnostic commands for displaying the route (path) and measuring transit delays of packets across a network. The history of the route is recorded as the round-trip times of the packets received from each successive host (remote node) in the route (path); the sum of the mean times in each hop is a measure of the total time spent to establish the connection.

Answer:

Windows

  1. Right click on your Windows icon and select Run or Press the Windows key + the letter R to bring up the Run dialog.

  2. Type in CMD and press Enter or click OK.

  3. A command Prompt window will open up, type in TRACERT x.x.x.x and then press Enter
    (where x.x.x.x is the IP of your SnapStream or the web address of your SnapStream Cloud.
    EX: 192.168.1.1 or server000.cloud.snapstream.com)

  4. Once the Trace is complete, please take a screenshot of the window or copy all the text and then submit it in your SnapStream ticket.

macOS:

  1. Open Spotlight and type in Network Utility and click on the Top Hit.

  2. Once the Network Utility is open, click on Traceroute

  3. The in the text field, enter the IP of your SnapStream or the web address of your SnapStream Cloud.
    EX: 192.168.1.1 or server000.cloud.snapstream.com)

  4. Click on Trace

  5. Once it is complete, please take a screenshot of the window or select the results and then right click on it and select Copy or press Command+C on the keyboard to copy the text.

  6. Submit the results in your SnapStream ticket.

 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.