Question:

How do I reimage my SnapStream Server?

Answer:

Prerequisites: To reimage a SnapStream Server you will need to contact SnapStream Support and inform them of your issue. If support determines a reimaging is needed they will send you the following:

- S3 Link to the server image

- S3 Link to Acronis (used to load the server image onto the machine)

- Link to Rufus

You will also need a USB flash drive with at least 16GB. We recommend a 64GB drive just to be safe.

Reimaging Steps:

• On Rufus
  • Open up Rufus 
  • Device: USB Drive
  • Boot Selection: Disk or ISO image - Click the Select Dropdown and select Acronis.iso
  • Partition Scheme: MBR
  • Target System System: BIOS or UEFI
  • Click Start
• Once done, open up the USB and copy and paste the server images (.TIB and .xml files) into the root of your USB flash drive
• Stick the USB into your server and boot to the USB. 
• If done correctly, you should be booted into Acronis

• On Acronis
  • At the top, head to Navigation --> Disk Management
  • You should see two Disks, Disk 1 and DISK 2
  • DISK 1 houses the OS. Right-click the disk and delete it's contents.
  • Next, create a New Volume for DISK 1 making sure it is set as Basic MBR
  •  OPTIONAL: DISK 2 can be deleted BUT this location holds all your recording and clipping data. If deleted, there will be no way of retrieving that data.
  • One done click COMMIT  at the top. 
  • Once completed, close out the pop up window and navigate to Recover
  • Click Browser and select your USB Flashdrive
  • Click OK
  • Your server image should appear at the top half of your screen along with a content breakdown on the bottom half
  • Select all the content and proceed
  • It will then ask to apply the contents to the disk. If it hasn't already done so, make sure all the contents are on DISK 1.
  • Once all the contents are on DISK 1 commit the operation. The operation can take anywhere from 10 minutes to 45 minutes. 

• After the operation has finished, close all the windows in Acronis and unplug the USB. The system should reboot automatically and boot up to your server image.

Additional Notes:

Any other pertinent information or caveats, etc.

Applies to Version:

Which product line and version of SnapStream does this apply to.