Question:
I received an error message similar to the below.
ExternalTuner_TuneFailed for recording <TV SHOW>. Stopped ExternalTuning - Failed to tune to channel ### <TV NETWORK> at <DirecTV IP Address> Code: 2 Msg: Unknown WebException Query: Unknown tuneFailureCount=3: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it <DirecTV IP Address>:8080
Answer:
If you received the above error, this indicates an IP tuning communication issue between your server and the affected DTV boxes.
If your computer is on the same network as the DTV boxes and server, you can perform the following on your browser:
- Copy and paste the following URL http://IPADDRESS:8080/info/getOptions. For IPADDRESS, enter the IP address that was mentioned in the warning, in my example above, it would be 192.168.1.1 so the final address would be http://192.168.1.1:8080/info/getOptions
- If the DTV boxes are on the network a page should load with the following contents
- If this page does not load then the DTV box is not on the network and will need to be physically inspected and made sure the DTV network settings are enabled.
NOTE: To read more about setting up your DirecTV for IP Tuning please visit the following KB article: DirecTV Channel Changing over IP.
