Summary: 

SnapStream Moco provides granular control over how stakeholders are notified of various events on your system.  Event categories include: 

• System:  System-wide failures and faults.
• Stream:  Single input stream issues. Low bitrate in the stream, tuner failures, recording failures, etc.
• (coming soon) Video:  Issues with the video
• Audio:  Issues with the audio. e.g. errors processing loudness; missing Nielsen watermarks
  
• Captions:  Issues with the captions. e.g. garbled captions, missing captions (in-progress and post-recording)
• (coming soon) DPI Messages:  Issues with Digital Program Insertion messages (SCTE-35).
  

You can customize who receives notifications per event type as well as by input by configuring Notify Groups.  Supported notification methods include email as well as Slack.

We recommend configuring your Notify Groups after you have configured your inputs.  If you add a new input to Moco, you will need to update your existing Notify Groups, or add a new Notify Group to ensure that you receive notifications about the new input.

Question:

How do I setup notifications in Moco?

Answer:

• Sign into the Moco Web UI, and go to Admin (at the top) > Notify (on the left under Settings).
• Click the Add Notify Group button.
• Specify the settings below according to how you want this notify group to work.
  
  • Name:  Give this new notify group a name to easily identify what it is used for.
  • Send To:  Enter any e-mail addresses that should receive the notifications generated from this notify group.
  • Slack Destinations:  Enter any Slack channels or Slack users that should receive the notifications generated from this notify group.
  • Inputs:  This is where you select what inputs on the system this notify group will be monitoring.
  • Events:  This is where you can specify what type of events this notify group will generate notifications for.
    • System:  System-wide failures and faults.
    • Stream:  Single input stream issues. Low bitrate in the stream, tuner failures, recording failures, etc.
    • Video:  Issues with the video. e.g. black frames.
    • Audio:  Issues with the audio. e.g. silence
    • Captions:  Issues with the captions. e.g. garbled captions, missing captions (in-progress and post recording)
    • DPI Messages:  Issues with Digital Program Insertion messages (SCTE-35). e.g. missing DPI messages, missing commercial segments, missing heartbeats.
• Click the Save button.  This will take you back to the main Notify page.

Additional Notes:

• You can create multiple notify groups for alerting different groups of people to types of events that pertain to them.
• You can easily edit/modify existing notify group settings:
  • Sign into the Moco Web UI, and go to Admin (at the top) > Notify (on the left under Settings).
  • Clicking the edit icon next to the relevant notify group that you want to modify.
  • Make your changes, and click the save button.
• In Moco version 10.0, error notifications are sent every 1 minute for the duration of an error condition.

Applies to Version:

Moco 10.0