There are few TCP ports that you will want to open to allow for the best experience. In this article, we'll show you what those ports are along with an explanation of what the port is used for.
Encoder to Cloud Connection
When sending video from a local encoder to a SnapStream Cloud instance, the following TCP outbound ports should be opened to the Cloud server's address.
| Port 443 (HTTPS) | This port is used for secure SSL communication with the Cloud server. |
| Port 1935 | Most encoders, including SnapStream encoders, use port 1935 for the RTMP protocol. |
| Ports 10001-20000 | Ports in this range are typically used when sending video via TCP. It is only necessary to open the ports that will be used to send video to the Cloud. It is not necessary to open the entire range. |
| Port 9190 (HTTPS) | This port is used for backend communication between a SnapStream encoder and the Cloud instance. |
SnapStream Cloud Playback
In order for local users to playback video from a SnapStream Cloud instance, the following TCP ports need to opened.
| Port 443 (HTTPS) | Used for secure access to the SnapStream Cloud. |
| Port 9190 (HTTPS) | Used to populate the Moments List and the Scrolling Transcript during video playback within SnapStream. If this port is blocked, the Moments List and Scrolling Transcript will not populate with any information during recording playback. |
Cloud Sharing and Alerts
Cloud Sharing and other emails sent by SnapStream will come from the IP address 208.117.59.145 (o1.ptr7702.snapstream.com). This IP address and DNS name should be whitelisted in order to prevent these emails from being filtered as SPAM.
Applies to Version:
All current versions