The backups generated via the web interface are only accessible by SnapStream Support. SnapStream servers automatically make nightly local backups of their database, which are stored locally on the hard drive of the server. If you would like to grab a copy of the nightly back, please see Automatic Backups for more information.

1. Navigate to the Admin Tab.
2. Expand Actions and select Backup Database.
   
3. Click Create and Send Backup to start the backup process.
4. Once the backup has been completed and uploaded a code will be displayed on screen. Supply the Support Team with this code so that they can access the database backup.

If necessary, you can navigate away from the from the backup screen and return to retrieve the code once the backup has completed.