Each SnapStream appliance uses Microsoft SQL to host its database to store your system specific settings.
At times we may request that you create and upload a copy of your database so we can use it to investigate problems.
Historically we've had to do this manually though SSMS, but we've now added a feature where you can do this from the web UI.
Creating a DB backup:
- Login to the web UI as an administrator.
- Browse to Admin > Actions > Back Up Database
- Click "Create and Send Backup"
- Once this process has completed, you will be provided with an alphanumeric code, please provide that to us.
Notes: You can browse off of this page, and return for the code, or simply open another tab until the backup has completed.